Free shipping and free returns on all orders

How can we help?

Contact Us

EMAIL SUPPORT
PHONE SUPPORT
1 (800) 674-3679
Monday to Friday 9.30am-5.30pm ET

FAQ

Sizing

What sizes do you carry?
We currently carry sizes 10 to 26. We're working to expanding our size range as we add more brands!

Order (Help With My Order)

Wait, my order is missing!
Please contact us at [email protected] & we’ll connect with you to fix this as soon as possible.
Why do I get multiple boxes for my order?
We want to minimize your wait time, so you can enjoy your new item(s) even faster. To expedite your order, sometimes boxes ship from various facilities.
I just bought something that’s now on sale. Do you honor price changes?
Absolutely! We’re a "no regret zone" here at CoEdition. If your order was placed within 24 hours, just shoot us a note at [email protected] & we’ll credit your account.
What if I need to cancel my order?
Send us an email at [email protected] & we can help.

International Orders

Do you ship internationally?
We're working on it! Email us at [email protected] if you're interested in international shipping & you'll be the first to know when we start. 

Shipping

When will I receive my order?
You can expect to receive your order 3-8 business days after your order is placed. We’re working to bring you expedited shipping soon!
How can I track my shipment?
When you place an order with CoEdition, you’ll receive an email confirmation of your order right away. You’ll receive your tracking number via email once your purchase leaves the warehouse. Contact us at [email protected] for further help.
Do you offer free shipping?
Yes we do! Shipping & returns are free for all orders.
Can you rush my order?
We’re working towards providing multiple delivery options that work better for you. Currently, our delivery time is 3-8 days after you place your order.

Returns

Return Policy: Fall in love or send it back. 
That's our policy. We want you to be 100% happy with your item(s). Returns are free & refunded in the original form of purchase for up to 30 days, from the day your item(s) ships. We do allow a grace period for transit time. All merchandise must be unworn & in new condition with tags attached.
To make a return, follow the below steps:
  1. Call us at 1-800-674-3679 or send us an email at [email protected]com to tell us which item(s) you’d like to return.
  2. We’ll email you a pre-paid return label.
  3. Pack items in original packaging, if possible. Print & affix the return label to the packaging, making sure to cover or remove any old labels.
  4. Drop it off at any authorized UPS location (https://www.ups.com/dropoff) & you can track your return here (https://www.ups.com/WebTracking/track?loc=en_PR).
Once your return has been received, your refund is processed right away. It may take up to 10 business days to see the funds reflected in your account. Some financial institutions may take longer to refund. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please reach out to us at [email protected].
What if my package already comes with a label? What should I do?
No worries, don't use the label in the package. We will handle all of the return costs, so reach out to us directly & we’ll send you a new label to use. Follow the instructions outlined above for our return process.
My package was shipped separately, how do I return it?
Reach out to us at [email protected] & we’ll work with you on how to return your items. You’ll pack your items together for return & get a new return label from us once we connect!
What should I do if I received a damaged item?
Likewise, reach out to us as [email protected]. We’ll tell you how to return the item (also detailed in our return policy section above) & send you a replacement.

Exchanges

To make an exchange, follow the below steps:
We do provide exchanges, but act fast because product levels change daily!
  1. Call us at 1-800-674-3679 or send us an email at [email protected] to tell us which item(s) you’d like to exhange.
  2. We’ll email you a pre-paid return label.
  3. Pack items in original packaging, if possible. Print & affix the return label to the packaging, making sure to cover or remove any old labels.
  4. Drop it off at any authorized UPS location (https://www.ups.com/dropoff).
  5. Once the order is scanned by the carrier, CoEdition will process the order for your replacement item(s). 

Payments, Credits, Gift Cards

What payment methods do you accept?
We accept all major credit cards, but we’re working to get PayPal & Apple Pay soon.
Do CoEdition credits expire?
No, credits to coedition.com never expire. Happy shopping!
Can I exchange my gift card for cash?
No, we do not allow gift cards to be exchanged for cash.

Partnerships

How can I collaborate with CoEdition?
Send us an introductory email to [email protected]. If you are an influener & interested in collabroating, please include your photos & social media handles. 
Can I feature CoEdition on our magazine/site?
Please write to us at [email protected].

Vendors

I am a vendor and would like to sell on CoEdition. How do I do this?
Please write to us at [email protected]. We can't wait to meet you! 

Need more support?

I still need help!
Contact us at [email protected]. We're always here to help.