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We're here to help.
Contact us for additional support
EMAIL SUPPORT:
PHONE SUPPORT:
1 (800) 674-3679
monday to friday 9.30am-7.00pm et. Holiday times vary. 

Frequently Asked Questions...

Sizing

What sizes do you carry?
We currently carry sizes 10 to 26 across 100+ brands.  

Orders

Wait, my order is missing!
Please contact us at support@coedition.com & we’ll connect with you to fix this as soon as possible.
Why did I get multiple boxes for my order?
We want to minimize your wait time, so you can enjoy your new item(s) even faster. To expedite your order, sometimes boxes ship from various facilities.
I just bought something that’s now on sale. Do you honor price changes?
Absolutely! We’re a "no regret zone" here at CoEdition. If your order was placed within 24 hours, just shoot us a note at support@coedition.com & we’ll credit your account.
What if I need to cancel my order?
Send us an email at support@coedition.com & we'll do our best. Please keep in mind that in many circumstances we are unable to cancel orders but you are always able to return

Shipping

When will I receive my order?
After you place your order, you can typically expect your product in 3-7 business days. Processing & shipping times vary by vendor. 
How can I track my shipment?
When you place an order with CoEdition, you’ll receive an email confirmation of your order right away. You’ll receive your tracking number via email once your purchase leaves the warehouse. Contact us at support@coedition.com for further help.
Do you offer free shipping?
We offer free shipping on orders over $50 and free returns on all orders.
Can you rush my order?
Not at the moment but we’re working to bring you expedited shipping soon!
Do you ship internationally?
We're working on it! Email us at support@coedition.com if you're interested in international shipping & you'll be the first to know when we start.

RETURNS & EXCHANGES

Return Policy: Fall in love or send it back.
That's our policy. We want you to be 100% happy with your item(s). Returns are free & refunded in the original form of purchase for up to 30 days, from the day your item(s) ships. We do allow a grace period for transit time. All merchandise must be unworn & in new condition with tags attached.
I need to process a "Try for Free" return.
Head to our try for free returns page and follow these easy steps.

1 Go to our return portal and select 'keep' or 'return' for each item in your order.
2 Print out the free pre-paid return shipping label to package your return box.
3 Drop off your return package at the closest UPS drop off. We'll handle the rest!
To make a return, follow the below steps:
  1.   Start your return here and get a return label. 
  2.   Pack items in original packaging, if possible. Print & affix the return label to the packaging, making sure to cover or remove any old labels.
  3.   Drop it off at any authorized UPS location (https://www.ups.com/dropoff) & you can track your return here (https://www.ups.com/WebTracking/track?loc=en_PR).
Once your return has been received, your refund is processed right away. It may take up to 3-5 business days upon receipt to see the funds reflected in your account. Some financial institutions may take longer to refund. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please reach out to us at support@coedition.com.
What if my package already comes with a label? What should I do?
No worries, don't use the label in the package. We will handle all of the return costs, so reach out to us directly & we’ll send you a new label to use. Follow the instructions outlined above for our return process.
My package was shipped separately, how do I return it?
Reach out to us at support@coedition.com & we’ll work with you on how to return your items. You’ll pack your items together for return & get a new return label from us once we connect!
What should I do if I received a damaged item?
Likewise, reach out to us as support@coedition.com. We’ll tell you how to return the item (also detailed in our return policy section above) & send you a replacement.
What if I need to make an exchange?
Unfortunately we are unable to offer exchanges at this time. However, you can always return the item for a full refund and reorder at your convenience. 

Payments

What payment methods do you accept?
We accept all major credit cards and accelerated payment methods such as PayPal, Amazon Pay, Apple Pay and Google Pay. We also offer AfterPay on purchases over $35, which allows you to pay in four easy installments.  
Do CoEdition credits expire?
No, credits to coedition.com never expire. Happy shopping!
Can I exchange my gift card for cash?
No, we do not allow gift cards to be exchanged for cash.

Partnerships

How can I collaborate and/or work with CoEdition?
Send us an introductory email to social@coedition.com. If you are an influencer & interested in collaborating, please include your photos & social media handles.
Can I feature CoEdition on our magazine/site?
Please write to us at social@coedition.com

Vendors

I am a vendor and would like to sell on CoEdition. How do I do this?
Please write to us at partnerships@coedition.com. We can't wait to meet you!

 

Try for Free
TRY AT HOME

5 days to decide. Only pay for what you keep. Free shipping both ways.

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