Frequently Asked Questions...
Wait, my order is missing!
Why did I get multiple boxes for my order?
We want to minimize your wait time, so you can enjoy your new item(s) even faster. To expedite your order, sometimes boxes ship from various facilities.
I just bought something that’s now on sale. Do you honor price changes?
Absolutely! We’re a "no regret zone" here at CoEdition. If your order was placed within 24 hours, just shoot us a note at email@example.com & we’ll credit your account.
What if I need to cancel my order?
Send us an email at firstname.lastname@example.org & we'll do our best. Please keep in mind that in many circumstances we are unable to cancel orders but you are always able to return.
When will I receive my order?
After you place your order, you can typically expect your product in 3-7 business days. Processing & shipping times vary by vendor.
How can I track my shipment?
When you place an order with CoEdition, you’ll receive an email confirmation of your order right away. You’ll receive your tracking number via email once your purchase leaves the warehouse. Contact us at email@example.com for further help.
Do you offer free shipping?
We offer free shipping on orders over $50 and free returns on all orders.
Can you rush my order?
Not at the moment but we’re working to bring you expedited shipping soon!
Do you ship internationally?
We're working on it! Email us at firstname.lastname@example.org
if you're interested in international shipping & you'll be the first to know when we start.
RETURNS & EXCHANGES
Return Policy: Fall in love or send it back.
Returns are free & refunded in the original form of purchase for up to 30 days, from the day your item(s) ships. We do allow a grace period for transit time. All merchandise must be unworn & in new condition with tags attached. Please note that original outbound shipping charges -- this only applies to orders under $50 -- are non-refundable.
To make a return, follow the below steps:
- Start your return here and get a return label.
- Pack items in original packaging, if possible. Print & affix the return label to the packaging, making sure to cover or remove any old labels.
- Drop it off at any US Post Office and you are good to go!
Once your return has been received, your refund is processed right away. It may take up to 3-5 business days upon receipt to see the funds reflected in your account. Some financial institutions may take longer to refund. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please reach out to us at email@example.com
What if my package already comes with a label? What should I do?
No worries, don't use the label in the package. We will handle all of the return costs, so reach out to us directly & we’ll send you a new label to use. Follow the instructions outlined above for our return process.
My package was shipped separately, how do I return it?
Reach out to us at firstname.lastname@example.org & we’ll work with you on how to return your items. You’ll pack your items together for return & get a new return label from us once we connect!
What should I do if I received a damaged item?
Likewise, reach out to us as email@example.com. We’ll tell you how to return the item (also detailed in our return policy section above) & send you a replacement.
What if I need to make an exchange?
Unfortunately we are unable to offer exchanges at this time. However, you can always return the item for a full refund and reorder at your convenience.
What payment methods do you accept?
We accept all major credit cards and accelerated payment methods such as PayPal, Amazon Pay, Apple Pay and Google Pay. We also offer AfterPay on purchases over $35, which allows you to pay in four easy installments.
Do CoEdition credits expire?
No, credits to coedition.com never expire. Happy shopping!
Can I exchange my gift card for cash?
No, we do not allow gift cards to be exchanged for cash.
I am a vendor and would like to sell on CoEdition. How do I do this?